Customer Service Specialist IEPA
We are currently recruiting for suitable, qualified individuals to become Independent End-point Assessors (IEPAs), who will assess apprentices’ competence in line with City & Guilds End-point Assessment policies and procedures.
We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. We work hard to be inclusive in our approach to recruitment and associate opportunities, whilst still ensuring we meet our regulatory requirements. We strongly encourage and welcome applications from diverse and underrepresented communities.
For more information please see the Task Profile.
Our IEPAs assess and document apprentices’ competence against Apprenticeship Standards. Provide advice and support on End-point Assessment sites and to the End-point Assessment Team. This role is a great opportunity to use your industry expertise, work alongside your current job, build additional income with competitive daily rates, and continue to expand your own skills and development.
We especially welcome applications from the following regions: South West, Wales, London and South East.
To view guidance on completing your application, please visit our careers website https://careers.cityandguildsgroup.com/associate-vacancies/independent-end-point-assessors/
We are looking for applicants UK wide, however we are specifically interested in applicants located in the territories mentioned above.
To be considered for this role you must:
- Hold Assessor Qualification(s)
- Have an understanding of the customer service sector
- Have current occupational competence of 2 years or more
- Applicants must also meet the criteria set out in the person specification
If you would like to apply for the role please complete the online application, mapping your application to show where you meet the requirements set out. Applications that do not clearly show this are unlikely to move onto the next stage of our recruitment process. It is also important that you submit a detailed CPD log with your application that demonstrates how you have maintained competency in the industry, not just generic CPD training.
Following a successful review and vetting of your application, you will be invited to a training session for the Independent End-point Assessor (IEPA) role. Please note IEPAs are contracted on an annual basis and are not directly employed by the City & Guilds Group. We look forward to receiving your application for this exciting role with City & Guilds.